PAYMENT TERMS
Unless otherwise negotiated in your Proposal, You are subject to our standard payment terms and conditions. They are as follows:
- All product purchases are billed upon order (hardware, software), due before delivery.
- All Managed Service, otherwise known as IT as a Service, fees are billed one month in advance on Net 15 terms.
- All out of contract fees (where applicable) our billed retroactively on Net 15 terms.
- Invoices are sent on the first of each month
- Uproot Solutions accepts payment via Check, ACH, or Credit/Debit card. Credit/Debit card transactions are subject to a 3% payment processing fee.
NON-DISCLOSURE
To perform its mission, Uproot Solutions may receive confidential information and copyrighted materials from You.
All information relating hereto and disclosed between both PARTIES shall remain confidential unless otherwise agreed and shall not be disclosed to any third PARTY without prior written approval of the other PARTY.
INTELLECTUAL PROPERTY RIGHTS
Uproot Solutions may now, or in the future, create proprietary software that is offered as a service under the Agreement. Any and all exclusive intellectual property rights to all the such software or its part created hereunder shall belong to Us.
SUBMITTING TROUBLE TICKETS:
There are 3 supported methods for opening a ticket with our support team:
- by calling our support team at 720-599-4857
Critical and High Priority Service Requests must be lodged
via phone ONLY otherwise Our Response Time Guarantee will only be applicable at
Our Medium priority level for these .
It’s important You and Your team follow this process to
ensure You are guaranteed to receive the support at the levels We have
promised.
You agree to make sure Your team is aware of any restrictions
You have in place regarding who is authorized to submit ticket requests.